Frequently asked questions
Answers to the questions most often asked before and during a stay. For anything not addressed here, please contact us.
How is payment made?
Payment may be made by Whish or OMT within Lebanon, and by Western Union or MoneyGram from abroad. The details are provided on confirmation of the booking and in the accompanying email. Each payment is verified by a member of the Diar team, who confirms receipt in writing. Card payment will be introduced shortly.
Is a booking confirmed immediately?
Yes. On confirmation, the dates are reserved and closed on all other channels. Payment is then due within 24 hours; once its receipt has been recorded by the Diar team, the booking is final and a written confirmation is sent by email.
What happens if payment is not received in time?
A reminder is sent before the deadline. Should payment not have been received when the deadline passes, the dates are released and no charge is made. A new booking may be made at any time, subject to availability.
What is the cancellation policy?
Cancellation is free of charge until 7 days before arrival, and all sums paid are returned by the same means. Within 7 days of arrival the stay is non-refundable; the Diar team will, wherever possible, propose alternative dates.
Is a security deposit required?
A refundable deposit of $100 is included in the amount due at booking. It is held against damage to the home or its contents and returned by the same means within 7 days of departure. Should any part be retained, the reason is stated in writing beforehand.
What are the check-in and check-out times?
Check-in and check-out times are stated on each home's page and repeated in the booking confirmation. Early arrival or late departure may be arranged on request, subject to the day's bookings.
How does arrival work?
Directions, access instructions and practical information are sent before arrival. Many homes offer self check-in; where a member of the team receives guests, the time and place are confirmed in advance. The Diar team remains available on WhatsApp throughout the stay.
How many guests may stay, and are visitors permitted?
Occupancy is limited to the number of guests on the booking; each home's page states its capacity. Daytime visitors are welcome. Overnight guests beyond the booking, parties and events are not permitted, in consideration of the neighbouring residents.
Are pets permitted?
Pets are not accepted at present. Any exception for a particular home is stated on its page.
How can the Diar team be contacted?
By WhatsApp at +96171342708, or by email at info@diarhosting.com. Enquiries are answered in English, Arabic or French. A question concerning a particular home may be sent directly from its page, with the chosen dates included.